FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Most orders ship the same day and typically arrive within 2–5 business days in the U.S. International delivery times may vary depending on the destination and carrier.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
What is your return policy?
You may return products within 30 days of purchase for a full refund, provided the item is in its original packaging and includes all accessories. You can find more in our Return Policy
How do I start a return or exchange?
Simply contact our support team with your order number. We’ll guide you through the return process and provide a return authorization.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number and link so you can follow your package in real time.
Can I change or cancel my order after it’s placed?
Orders are processed quickly, but if you need to make changes or cancel, please contact us as soon as possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options listed at checkout.
I didn’t receive my order confirmation—what should I do?
If you don’t see your confirmation email within a few minutes, please check your spam or promotions folder. If it’s not there, contact our support team and we’ll resend it.
Products
Below are some common questions about our products
Are UPTab products compatible with my device?
Most of our adapters and cables are designed for universal compatibility, but we recommend checking the product specifications on each page to ensure it works with your setup.
Do your products support 4K, 8K, and HDR?
Yes. Many of our adapters and cables support resolutions up to 8K at 60Hz and 4K at 120Hz with HDR, depending on the product. Full details are listed in the product description.
How can I find the right adapter or cable?
Use our product filters or reach out to our support team with your device and display details—we’ll help you choose the best solution.
Do your products come with a warranty?
Yes. All UPTab products include a 1-year limited warranty, covering defects in materials and workmanship.